Customer Success Specialist
Randstad Sourceright
job family
Customer Acceleration Team (CAT)
job subfamily
Customer Success Office
job code
TBC
job grade
TBC
reports to
PMO Analyst Lead
...
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Customer Success Specialist
Randstad Sourceright
job family
Customer Acceleration Team (CAT)
job subfamily
Customer Success Office
job code
TBC
job grade
TBC
reports to
PMO Analyst Lead
...
Location: Hyderabad, Telangana (hybrid 50% office based, 50% home working)
Employment: Full Time (40 hours)
Core Competencies:
The Customer Success Office
The Customer Success team is responsible for administering a number of survey programs and client feedback initiatives. The data we gain from these sources directly impact our customer centricity strategy. We are a global team who partner with the entire business but in particular providing strategic advice to Operations & Sales to be high performing functions through consistent evaluation of customer feedback.
The role
The scope of this role is to ensure that there is smooth functioning of the customer satisfaction process and to drive customer satisfaction surveys as per global survey standards. Supporting with reporting and analysis on all of the customer surveys. This person also supports the ‘One Source of Truth’ global initiative with data quality management and audit duties within Salesforce.
Key responsibilities:
The successful candidate
You should be a quick-thinker, intellectually curious, love problem-solving; ability to ask, as well as answer, meaningful and impactful questions. You should also have
It would also be useful to have any of the following (although these are not essential)
Basic qualifications must include
Customer Success Specialist
Randstad Sourceright
job family
Customer Acceleration Team (CAT)
job subfamily
Customer Success Office
job code
TBC
job grade
TBC
reports to
PMO Analyst Lead
...
Location: Hyderabad, Telangana (hybrid 50% office based, 50% home working)
Employment: Full Time (40 hours)
Core Competencies:
The Customer Success Office
The Customer Success team is responsible for administering a number of survey programs and client feedback initiatives. The data we gain from these sources directly impact our customer centricity strategy. We are a global team who partner with the entire business but in particular providing strategic advice to Operations & Sales to be high performing functions through consistent evaluation of customer feedback.
The role
The scope of this role is to ensure that there is smooth functioning of the customer satisfaction process and to drive customer satisfaction surveys as per global survey standards. Supporting with reporting and analysis on all of the customer surveys. This person also supports the ‘One Source of Truth’ global initiative with data quality management and audit duties within Salesforce.
Key responsibilities:
The successful candidate
You should be a quick-thinker, intellectually curious, love problem-solving; ability to ask, as well as answer, meaningful and impactful questions. You should also have
It would also be useful to have any of the following (although these are not essential)
Basic qualifications must include